Shipping & Returns Policy


You can trust that your KIKI Clothing order will be quickly processed and safely delivered.

We can ship products anywhere in the world using the shipping method, DHL. When you place an order we will estimate delivery dates based upon the availability and weight of your item(s), shipping method selected and your shipment’s destination.

Items will typically ship out in 5 business days.

Shipping Charges

Our shipping charges are determined by the weight of your order, shipping method selected and your shipment’s destination.


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase and a tracking number from a reputable shipping courier, such as DHL.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: KIKI Clothing, Accra Mall, Shop G39A, Tetteh Quarshie, Accra, Ghana.


To return your product, you should mail your product to: KIKI Clothing, Accra Mall, Shop G39A, Tetteh Quarshie, Accra, Ghana.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.